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Jewelry Sizing
How do I resize my Wollet magnetic bracelet?
If your link bracelet needs resizing, you can use the sizing tool that was included with the bracelet to remove links to fit your wrist perfectly. Please follow our instructional sizing video here!
How to resize the Wollet 3x Strengh Bracelet?
If your 3x Strength Bracelet needs resizing, you can use the sizing tool that was included with the bracelet to remove links to fit your wrist perfectly. Please follow our instructional sizing video below
Product Care
Can I shower or swim with my Wollet bracelet on
This is your answer.
Can my Wollet magnetic jewelry get wet?
It depends on the material of the item. Please keep in mind that copper jewelry requires more care than other materials such as titanium, stainless steel, and hematite. To keep your jewelry lasting a lifetime, we would recommend not bathing or swimming with your jewelry on. Please check out our care instructionsfor full details.
How do I clean my Wollet jewelry?
Wipe the jewelry clean with a non-abrasive, lint-free cloth. If necessary, lightly dampen the cloth with fresh water.
We do not recommend using any type of soap, toothpaste, or other abrasive material that can affect coating (affecting the band’s color).
If you used a damp cloth to clean, make sure you dry the band (with a different dry non-abrasive, lint-free cloth).
For additional information, please visit our page.
Product Questions
Can I wear more than one piece of Wollet jewelry at a time?
Absolutely! Many customers wear more than one piece on the body to achieve better results.
Can I wear my bracelet as an anklet?
Yes! Keep in mind your ankle is typically larger than your wrist. Please double check your ankle measurement before purchasing. We also offer magnetic therapy ankle bracelets for men and women that are designed to be worn on the ankles.
Can I wear my Wollet jewelry next to my watch?
If your watch is electronic or has a battery-powered quartz movement, then yes, you can!
If you have a manually wound or automatic watch, then we suggest wearing your bracelet on the other wrist to avoid magnetic interference with the movement.
Can I wear my Wollet jewelry while sleeping?
Yes! WOLLET® bracelets may be worn 24/7. In fact, many wearers report better sleep cycles and more restorative, restful sleep! There is no downside to wearing your magnetic jewelry or using magnetic therapy while you sleep.
Can I wear my Wollet magnetic jewelry all the time?
.Absolutely! WOLLET® may be worn 24/7. We recommend wearing it all day to achieve the best results. You can even sleep with your magnetic jewelry on if it is comfortable for you. In fact, many wearers report better sleep cycles and more restorative, restful sleep!
Can the bracelet be worn next to an Apple Watch or Smart Watch?
Absolutely! MagnetRX® may be worn 24/7. We recommend wearing it all day to achieve the best results. You can even sleep with your magnetic jewelry on if it is comfortable for you. In fact, many wearers report better sleep cycles and more restorative, restful sleep!
How do I get extra links for my Wollet bracelet?
If you need additional links for your wollet bracelet to make it larger, we will provide you with extra links at no additional charge!
We will need to following information to process the request.
- Your shipping address
- Bracelet Style/Model (Can provide the order number, a screenshot of the order, or a photo of the bracelet will work)
- The desired length of the bracelet or the number of extra links needed
Once we receive your request, we will reply to you within one business day and ship out the extra links.
Note: If you are placing the order on our website, please contact us immediately after placing the order and we'll include the extra links with the order package.
Returns & Exchanges
Can I return an item that I don't like?
Yes, returns are accepted as long as they do not exceed 60 days of the buyer receiving the item. Please review our full return policy.
Do you offer free return shipping?
Yes, we will email you a prepaid return label with instructions on returning the item(s). Please email us at to request your return approval with a brief explanation of the return reason. We’ll respond within one business day.
How long does it take to process the refund?
Once the returned item is received at our return center, we will process your refund within 2 business days and you’ll be emailed a refund notification. It may take up to 7 days for the credit to show back on your credit card statement.
What is your return policy?
If you don't like the product, or if it just doesn't work for you, you may return it within 60 days of receipt. Products purchased from us may be returned for any reason.
If you would like to request a refund or exchange, please contact us by email.Provide your order number and briefly explain to us your reason(s) for requesting a return or exchange. We can better serve you if we understand the reasons for your request.
Once your request is approved, we will email you a prepaid return label with instructions. When we receive your package, we will refund the credit card you paid with for your product’s full purchase price, minus any applicable shipping costs. Please allow up to 7 business days for package delivery to us and for us to process your request(s).
Warranty
Are Wollet products covered under warranty?
All Wollet products are covered under warranty. Wollet has a limited warranty that covers manufacturer's defects for one year after the original purchase date from our website or an authorized dealer. If any parts or mechanics don't work properly and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your item through on your own. The warranty does not cover water damage, everyday wear, and tear, accidental damage, scratches, lost items, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice.
If you develop any faults with your products within the first year of ownership, please contact us email with proof of purchase (invoice or receipt) and an explanation of the issue.
Shipping & Delivery
Do you offer free shipping?
Yes. We are pleased to offer free standard shipping for all orders over $39 within the United States. Please note that delivery for these orders typically takes 3-5 business days.
Do you offer international shipping?
Yes, we offer to ship to most countries. For international orders, you will have the option to select your international shipping method based on your delivery address. Delivery times range between 3 and 20 business days based on the shipping carrier you select. The cost of international shipping will be quoted for you during checkout after you enter your full shipping address.
Import duties & taxes are not collected by us and will be the customer's responsibility. All sales are final for international orders. We do not offer returns or exchanges for international orders.
How are your items shipped?
All of our products are shipped from our fulfillment center and will be delivered by one of our shipping partners (USPS, UPS, FedEx, or Amazon Logistics). If you purchased multiple items in your order, it is possible that your items are shipped in separate packages.
How can I track my order?
Once your order has been shipped, you will receive an email with the tracking number that you can use to get the latest shipment updates.
If you have any further questions, please email us at email, and our staff will be happy to assist you.
How long will it take to receive my order?
For United States orders, delivery will take between 3-5 business days with the free standard shipping. Orders are processed and shipped out within one business day of placing the order. You will be emailed the tracking details as soon as the order has been shipped.
Expedited Shipping: We also offer expedited shipping for $4.95. The expedited shipping will take 2-3 business days and can be selected during checkout.
International Shipping:Do I pay for international custom duties and/or import taxes?
WOLLET cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.
MagnetRX isNOTresponsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Where do you ship from?
All of our orders are shipped from our fulfillment warehouses in the USA. Orders are processed within one business day.
Shipping & Delivery
Do you offer free shipping?
Yes. We are pleased to offer free standard shipping for all orders over $39 within the United States. Please note that delivery for these orders typically takes 3-5 business days.
Do you offer international shipping?
This is your answer.
How are your items shipped?
All of our products are shipped from our fulfillment center and will be delivered by one of our shipping partners (USPS, UPS, FedEx, or Amazon Logistics). If you purchased multiple items in your order, it is possible that your items are shipped in separate packages.
How can I track my order?
Once your order has been shipped, you will receive an email with the tracking number that you can use to get the latest shipment updates.
If you have any further questions, please email us and our staff will be happy to assist you.
How long will it take to receive my order?
For United States orders, delivery will take between 3-5 business days with the free standard shipping. Orders are processed and shipped out within one business day of placing the order. You will be emailed the tracking details as soon as the order has been shipped.
Expedited Shipping: We also offer expedited shipping for $4.95. The expedited shipping will take 2-3 business days and can be selected during checkout.
International Shipping:Do I pay for international custom duties and/or import taxes?
Wollet cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.
MagnetRX isNOTresponsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Where do you ship from?
All of our orders are shipped from our fulfillment warehouses in the USA. Orders are processed within one business day.
General Questions
Is it secure to shop on your website?
Yes. We understand that the safety of your personal information is extremely important. To protect your personal data and credit card information from unauthorized access,wollet usesSecure Sockets Layer (SSL)technology to provide you with the safest, most secure shopping experience possible.SSLtechnology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
What methods of payment do your accept?
All orders are immediately sent to our distribution center to begin processing and preparing for shipment. As long as you contact us by email for changes prior to the package being processed, we can make changes to the order. Please double check your shipping address before placing your order. We do offer free 60-day returns and exchanges to accommodate any changes you wish to make.
We will send you an email as soon as your order ships with a tracking number to follow your shipment from our distribution center to your front door.
Where are Wollet products made?
We design all our products in Detroit, Michigan. We source materials from all over the world and produce our products at our factories in Asia (China, Hong Kong, and Taiwan).
Wholesale
Does Wollet provide wholesale pricing?
Yes, we are happy to provide businesses with wholesale pricing on bulk orders. Please contact us at to request wholesale pricing. It helps provide your business details, the product(s) title, and the order quantity that you are inquiring about. You can also fill out our wholesale information contact form here and someone will reply to your request shortly.
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