Wollet Support

If you need additional links to make your Wollet bracelet larger, please contact Wollet Customer Care.

Include your order number, bracelet style, shipping information and the number of additional links needed.

Locate the folding clasp and gently lift the appropriate edge to release the bracelet.

The clasp may feel slightly firm during the first few uses. Avoid forcing the mechanism.

Press the release buttons on both sides of the clasp and gently separate the bracelet ends.

To close it, align the clasp and press until it locks securely.

Water resistance depends on the materials used in each jewelry style.

To help maintain the finish, avoid prolonged exposure to chlorine, salt water, soap and harsh chemicals.

Hold both clasp sections securely and separate them using the opening direction designed for your bracelet model.

Avoid pulling directly on the leather sections.

Use the sizing tool supplied with your bracelet to remove the number of links needed for your preferred fit.

View our complete bracelet sizing guide for detailed instructions.

Place the bracelet securely into the sizing tool and align the tool pin with the removable bracelet pin.

Remove links gradually and check your fit before removing additional links.

Determine your preferred anklet length and remove the required links using the appropriate sizing tool.

Reconnect the bracelet and make sure each connecting pin sits flush before wearing.

You can wear your Wollet bracelet on whichever wrist feels most comfortable.

Your bracelet should feel secure and comfortable without restricting normal movement or circulation.

Avoid choosing an excessively tight fit.

Permanent magnets are designed to retain their magnetism for a long period when used and stored under normal conditions.

Wollet jewelry is intended for general wellness and accessory use. Individual results are not guaranteed.

If you use a pacemaker, defibrillator, insulin pump, or another implanted or wearable electronic medical device, consult your healthcare professional or device manufacturer before using magnetic jewelry.

Hold the bracelet securely and use the opening method designed for the adjustable cord or clasp on your specific model.

Avoid pulling sharply on individual beads.

If you experience a manufacturing-related issue, contact Wollet Customer Care with your order number, description of the issue and clear photos.

Eligibility is determined according to the warranty terms applicable to your purchase.

Check whether your sizing tool includes spare push pins.

If you still need help, contact Wollet Customer Care with your order information and a photo of the tool.